FAQs
Booking A Transportation
Q. How do I book transportation with Singmal Smooth Transport?
You can book transportation with Singma Transportation by visiting www.singmalsmoothtransport.com OR WhatsApp us at +6016-3553328 for fast responding.
Q. When should I book transportation with Singmal Smooth Transportation?
It's best to book transportation with Singma Transportation at least 24 hours in advance to ensure availability, but you can also book on the same day if there is availability.
Q. How are the pricing rates determined for transportation with Singmal Smooth Transportation?
The pricing rates for transportation with Singma Smooth Transportation are determined based on various factors, including the distance of the trip, the type of vehicle requested, and any additional services or special requests.
Q. What payment methods are accepted by Singmal Smooth Transportation?
Singma Transportation accepts PayNOW and Cash, but credit card is not accepted.
Q. Can I revise my travel schedule after booking transportation with Singmal Smooth Transportation?
Yes, you can revise your travel schedule after booking transportation with Singma Transportation, but it would be great if you can contact us as soon as possible to make the necessary changes.
Q. Is there a booking fee or any other payment required to book transportation with Singmal Smooth Transportation?
Yes. There is a deposit of SGD 50 as booking fee. The balance payment can be paid to the driver at the time of pick up.
Q. Can I book transportation with Singmal Smooth Transportation that includes more than one stop?
Yes, you can book transportation with Singma Transportation that includes more than one stop. You should provide the specific details of your trip when making your booking, including any additional stops or locations. And kindly do take note that there is additional charge of SGD 10 for extra stops.
Traveling With Us
Q. How do I find my driver at the airport?
Your driver will be waiting for you in the arrival hall with a sign displaying your name. You can also contact Singmal Transportation's Customer service for assistance.
Q. How long is the transfer between Singapore and Johor Bahru (JB)?
It takes 2 - 3 hours travelling time from Singapore to Johor Bahru (JB) depending on the traffic condition.
Q. When will I receive my driver's details?
You will receive your driver's detail, including their name, contact information, and vehicle details, at least 24 hours before your scheduled pickup time.
Q. Is there any surcharge if my flight is delayed?
Sigma Transportation doesn't impose a surcharge if you have provided us with your flight details during the booking. It helps us to estimate your arrival time and keep track of the flight schedule for any delay or cancellation.
Q. Does Singmal Smooth Transportation only provide transfers from Singapore to Johor Bahru (JB)?
No, Sigma Transportation also provides transfer service from Singapore to anywhere in Malaysia. You may check all other destinations.
Q. Are there any hidden fees or extra charges for Singmal Smooth Transportation services?
No, there are no hidden fees or extra charges for Sigma Transportation services after booking confirmed unless you request change of your destination point during the travel.
Q. What types of transport models does Singmal Smooth Transportation have?
Sigma Transportation offers a range of transport models, including HYUNDAI STAREX, TOYOTA ALPHARD, AND SEDAN CAR.CAR.
Q. What is Singmal Smooth Transportation's cancellation policy?
Cancellation fee is not imposed but would appreciate if you could inform at least 48 hours before the travelling date for any cancellations.
Q. Do I need to get off the car while passing the border between Singapore and Malaysia?
No. Passengers need to stay in the car during the entire journey.
Q. Are passengers covered with insurance during the transfer with Singmal Smooth Transportation?
Yes, passengers are covered with insurance during the transfer with Sigma Transportation. Sigma Transportation has public liability insurance to protect passengers in the event of an accident.